General conditions

In order to guarantee the security and confidentiality in the treatment of your personal data in accordance with current legislation, in "Al agua patos" we have chosen to adopt the measures indicated below. Your personal data is incorporated into our database, from the moment you register, with the sole purpose of invoicing and sending the shipments that you have requested, as well as to send information about offers and services that may be of interest to you. In no case such data will be transferred to third companies and in compliance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, at any time you can exercise the rights of access, rectification, cancellation and opposition by sending us an email to "Al agua patos"

Users: Access and / or use of the store, attributes to the person who fully accepts these General Conditions as well as the Particular Conditions that complement, modify or replace the General Conditions in relation to certain services and contents of the store.

Use of the website, services and content: The user agrees to use the store, including its services and content, without violating current legislation, good faith, generally accepted uses and public order. In the same way, the use for illicit or insulting purposes towards “Al agua patos” is prohibited. Regarding the contents (information, texts, graphics, sound and / or image files, photographs, designs, etc.), the following are prohibited: - Their reproduction, distribution or modification, unless you have the authorization of their legitimate owners. or is legally permitted.

Any infringement of the rights of "Al agua patos" or its legitimate owners.

Its use for all kinds of commercial or advertising purposes, other than those strictly permitted.

Any attempt to obtain the contents of the Web by any means other than those made available to users as well as those that are commonly used on the network, provided that they do not cause any harm to the “Al agua patos” website.

The use of the web and its content is the responsibility of the user, or of those third parties who have access to the same services with the express consent, or not, of the former. “Al agua patos” reserves the right to prohibit access to those users who do not comply with the General Conditions. In addition, the modification of the price of the products and services offered through its website is reserved at any time and unilaterally. To guarantee the customer the certainty and security of the price of their products, this will be the one in force in the product sheet at the time of placing the order, except for typographical errors. The product purchased may suffer, due to the availability of the manufacturer, non-substantial modifications in the components, characteristics or benefits of the batch that comprise it, as long as they do not imply a demerit of the advertising qualities and benefits.

The commitment made by “Al agua patos” is to sell and dispatch the merchandise offered, subject to the stock of the advertised product and its availability until the end of stock, so “Al agua patos”, in its commitment to quality and customer service, try at all times to make the advertised products available. However, in the event of circumstances that lead to the end of stock of the product, the order and the contract signed between the parties will be null and void by virtue of this resolution clause, fully reimbursing the customer in case of prepayment of the amounts paid by him. , without any compensation for breach of contract, consequential damage or loss of profit proceeding in favor of any of the parties.

The corresponding images and contents registered in “Al agua patos” belong to their respective authors. It is strictly forbidden to link to “Al agua patos” without the express consent of the website and its authors, as well as the improper use of the images displayed here, whether or not they cite the company in its content.

  • 1. Consumer jurisdiction
    In addition to our customer service department, available online at the order @ online @, there are complaint forms at your disposal in our stores. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. 3. In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, we make available to the client the following link that allows access to the Union's online dispute resolution platform European:
  • 2. Online litigation platform
    In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, we make the following link available to the client, which allows access to the online dispute resolution platform of the European Union:
  • 3. Right of withdrawal
    Following article 111 of Substitution of the good or service contracted at a distance from the General Law for User and Consumer Defense. If the contracted good is not available, when the consumer has been expressly informed of such possibility, the employer may supply, without a price increase, a good with similar characteristics that has the same or superior quality. In this case, the consumer may exercise their rights of withdrawal and resolution in the same terms as if it were the initially required good or service.
  • 4. Deadline to exercise the right of withdrawal
    The user has 14 calendar days to exercise their rights of withdrawal.
  • 5. Withdrawal form.
    The consumer has the right to withdraw from this contract within 14 calendar days without justification. You only have to fill in and send the form that you will find here:

    * Campos Obligatorios

  • 6. 7 and 8 Warranty Information
    Royal Legislative Decree 1/2007 of November 16 gives goods of a lasting nature a legal guarantee of 2 years from the date of delivery. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it. Keep the proof of purchase, your presentation is necessary for any verification, change or return. Unless proven otherwise, the products will be understood to be in accordance with the contract as long as they meet all the requirements expressed below:
    • They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
    • They are suitable for the uses to which the products of the same type are ordinarily destined.
    • They present the usual quality and benefits of a product of the same type that the consumer and user can fundamentally expect, taking into account the nature of the product.
    However, some of the products that are marketed on the website could present non-homogeneous characteristics as long as they derive from the type of material with which it was manufactured, and therefore, will form part of the individual appearance of the product, and are not a defect.
    Deficiencies caused by negligence and misuse are not included.
    In those incidents that justify the use of the guarantee, the repair, replacement of the item, reduction or return will be chosen, in the legally established terms.
    To make the guarantee effective send us an e-mail to the following address:

Unilateral modification: “Al agua patos” reserves the right to modify the conditions of access, use, content and services of the website without prior notice, whenever it deems it appropriate.

Duration: The duration of the contents, provision of services and conditions, are indefinite. All logos, texts and brands belong to their owners.

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