Shipments outside the European Union are tax free, the corresponding taxes from each country must be paid by the addressee in the country of the receipt according to the legislation of each State.
The delivery of your order will usually be made within 1 to 5 working days after receiving the amount of the purchase. For Europe countries, USA and Canada the delivery will be 4 or 5 working days after receiving the purchase order. Rest of the world orders will be delivered between 3 to 7 working days. In the event of force majeure that difficult the shipping procedures, we will contact you to let you know the status of your purchase at all times.
RETURNS AND CHANGES
For us, the most important thing is that you are pleased with your purchase, but, in the case it is not like this, no problem: you have 14 days to return your purchase FOR FREE. You will receive the full amount of your purchase back except for the shipping cost that will be supported by the customer. In the case you want to change the product, you have 30 days for doing that.
In order to proceed with your return or change, the product must be in perfect conditions and in its original package. The cost of the shipment Will have to be covered by the customer unless the change is due to a damaged product. If it is a change of product, we will cover the shipment costs. It is important to bear in mind that for personalized products, we don’t accept changes or refunds.
In order to proceed with the change/refund you should send an email to email@example.com and send the goods back to: C/ Calàbria, 174, bajos, 08015, Barcelona, Spain.
Once we receive them, we will send back the refund of the money to the same account from which it was purchased. You can change the products in any of our shops or online. For refunds everything needs to be managed online.
Deliveries will be made in a period between 1 and 5 business days (depending on the availability of the stock) in Spain. If an item is not in stock at the time of ordering, we will let you know and confirm the date it will be available again. The rest of the areas can check the delivery time.
SHIPPING COSTS AND RECEIPT OF ORDERS
Delivery costs are FREE for baskets over 80 euros VAT included in Peninsula. The rest of the areas have no minimum order. Shipping to the Peninsula (1-5 business days): € 4.50 Shipping to the Balearic Islands (1-5 business days): € 10 Shipping to Ceuta and Melilla: € 10.50 (taxes not applicable) Shipping to the Canary Islands: € 15.00 (taxes not applicable) Shipping to Europe: € 15.00 USA and Canada: € 20.00 (taxes not applicable) Rest of the world special shipping: € 35.00 (taxes not applicable) No shipments are made to Brazil, China and Russia.
NOTE: shipments outside the EEC are made tax free, the corresponding taxes must be paid in the country of receipt according to the legislation of each State. When placing an order, the customer agrees to sign the receipt sheet presented by the person making the delivery, in which he may include all the observations he deems necessary. By signing the receipt sheet, the customer acknowledges having received the number of packages indicated therein. If the client observes spoiled products or the lack of any of them, he must make a claim as soon as possible to: firstname.lastname@example.org.