SHIPEMENTS

Shipments outside the European Union are tax free, the corresponding taxes from each country must be paid by the addressee in the country of the receipt according to the legislation of each State

DELIVERY TERM

The delivery of your order will usually be made within 2 or 3 working days after receiving the amount of the purchase. For Europe countries, USA and Canada the delivery will be 4 or 5 working days after receiving the purchase order. Rest of the world orders will be delivered between 3 to 7 working days. In the event of force majeure that dificults the shipping procedures, we will contact you to let you know the status of your purchase at all times.

RETURNS

You will have 30 days from the reception of the order to return it. Send us an e-mail to pedido-online@alaguapatos.es indicating the reason of the return and proceed with the delivery of the package to the following address: C / Calabria 174, local. 08015 Barcelona. For any questions you can contact us by e-mail. In this case, a voucher will be issued with the corresponding amount of the ticket, valid for 6 months, once the package arrives at our offices. The cost of sending the return is paid by the client. No refunds will be made in cash.

CHANGES IN ISLANDS AND REST OF THE WORLD

No changes will be accepted after 30 days from the purchase. In case of changing sizes or product changes, the client must contact us via email to notify us of the change he/she wishes to make and proceed with the delivery of the package to the following address: C / Calabria 174, local. 08015 Barcelona. Once we receive the package, we will send the new one. All transport cost is charged to the client.


5. DELIVERY TIMES


Deliveries will be made within a maximum period of 24 to 48 hours in the Iberian Peninsula (Spain). If an item is not in stock at the time of ordering, we will let you know and confirm the date it will be available again. The rest of the areas can check the delivery time.

6. SHIPPING COSTS AND RECEIPT OF ORDERS


Delivery costs are FREE for baskets over 80 euros VAT included in Peninsula. The rest of the areas have no minimum order. Shipping to the Peninsula 24-48 h: € 4.50 Shipping to the Balearic Islands 48-72 h: € 10 Shipping to Ceuta and Melilla: € 10.50 (taxes not applicable) Shipping to the Canary Islands: € 15.00 (taxes not applicable) Shipping to Europe: € 15.00 USA and Canada: € 20.00 (taxes not applicable) Rest of the world special shipping: € 35.00 (taxes not applicable) No shipments are made to Brazil, China and Russia



NOTE: shipments outside the EEC are made tax free, the corresponding taxes must be paid in the country of receipt according to the legislation of each State. When placing an order, the customer agrees to sign the receipt sheet presented by the person making the delivery, in which he may include all the observations he deems necessary. By signing the receipt sheet, the customer acknowledges having received the number of packages indicated therein. If the client observes spoiled products or the lack of any of them, he must make a claim as soon as possible to: info@alaguapatos.es

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